Privacy Policy

1. Introduction

Changzhou Pinding Furniture Technology Co., Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.pindingtech.com (the "Site") or use our mobile applications (the "Apps") available on Google Play, App Store, and Amazon Appstore.

Please read this Privacy Policy carefully. By accessing or using our Site or Apps, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Apps.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our Site or Apps
• Place an order for furniture, home accessories, or custom furniture services
• Request interior design consultation or installation services
• Subscribe to our newsletter or marketing communications
• Participate in promotions, contests, or surveys
• Contact our customer support team
• Apply for business partnership opportunities

Personal information we collect may include:

• Name (first and last)
• Email address
• Phone number
• Mailing address (including billing and shipping addresses)
• Company name (if applicable)
• Payment information (credit card details, PayPal information)
• Date of birth (for age verification purposes)
• Account credentials (username and password)
• Profile information and preferences

2.2 Automatically Collected Information

When you access our Site or use our Apps, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• IP address and location data
• Browser type and version
• Pages visited and time spent on our Site
• App usage data and features accessed
• Referring/exit URLs
• Mobile carrier information
• Wi-Fi information

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners (distribution networks, retailers)
• Analytics providers (Google Analytics, Firebase)
• Advertising partners and ad networks
• Social media platforms (if you connect through social login)
• Payment processors
• Shipping and logistics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill orders for furniture, home accessories, and materials
• Provide custom furniture design and whole-house customization services
• Manage installation appointments and service scheduling
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to inquiries
• Manage user accounts and authentication
• Send promotional communications and marketing materials (with consent)
• Personalize user experience and recommend products
• Improve our Site, Apps, and services
• Conduct research and analytics
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Enforce our Terms of Service

4. Mobile Application Services

Our mobile applications provide the following services, and we collect information to deliver these services:

• Furniture technology research and development management
• Furniture manufacturing and sales management
• Whole-house custom furniture design and ordering
• Home accessories, bedding, hardware, and decorative materials sales
• Indoor soft decoration design services
• Home installation and repair services
• Wood processing and sales
• Technical consultation services

5. Advertising and Ad Networks

We integrate various advertising platforms into our mobile applications to support our free services and generate revenue. These advertising platforms may collect user data and use it for targeted advertising purposes.

5.1 Integrated Advertising Platforms

Our Apps may integrate with the following advertising platforms:

5.2 Types of Advertisements

Our Apps may display the following types of advertisements:

5.3 Data Collection by Ad Partners

Our advertising partners may collect and use data for the following purposes:

• Delivering targeted advertisements based on user interests and behavior
• Measuring advertising effectiveness and campaign performance
• User attribution and conversion tracking
• App install and engagement optimization
• Frequency capping and ad sequencing
• Cross-device targeting and audience building
• Fraud detection and prevention
• Brand safety and contextual advertising

5.4 Opting Out of Personalized Ads

You may opt out of personalized advertising by:

• Adjusting your device's advertising settings (iOS: Settings > Privacy > Advertising > Limit Ad Tracking; Android: Settings > Google > Ads > Opt out of personalized ads)
• Using industry opt-out tools such as the Digital Advertising Alliance's opt-out page (www.aboutads.info/choices) or the Network Advertising Initiative's opt-out page (www.networkadvertising.org/choices)
• For European users, visiting Your Online Choices (www.youronlinechoices.com)

6. European Union - GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR).

6.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfill our contractual obligations to you
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legitimate Interests: Processing for our legitimate business interests that don't override your rights
• Legal Obligation: Processing necessary to comply with applicable laws

6.2 Your GDPR Rights

If you are in the EEA, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at support@pindingtech.com.

6.3 Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@pindingtech.com.

6.4 International Data Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules for intra-group transfers
• adequacy decisions for transfers to countries with adequate protection

7. California - CCPA/CPRA Compliance

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

7.1 Your California Rights

• Right to Know: Request disclosure of personal information collected, used, shared, or sold
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt Out: Opt out of the sale or sharing of personal information
• Right to Limit Use: Limit use of sensitive personal information
• Non-Discrimination: Not be discriminated against for exercising your rights

7.2 Categories of Information We Collect

Per CCPA/CPRA requirements, we collect the following categories of personal information:

• Identifiers (name, email, phone, address, IP address, device identifiers)
• Commercial information (purchase history, transaction records)
• Internet/electronic activity (browsing history, app usage, interactions with ads)
• Geolocation data
• Professional/employment-related information
• Inference data (profiles reflecting preferences, characteristics)

7.3 Submitting California Privacy Requests

To exercise your California privacy rights, contact us at privacy@pindingtech.com or call us at [Phone Number].

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.

8. Children's Privacy (COPPA Compliance)

We are committed to protecting children's privacy online. Our services are not directed to children under the age of 16.

8.1 Age Restrictions

• United States (COPPA): We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent
• European Union (GDPR-K): We do not knowingly process personal data of children under 16 years of age without parental consent
• Other Jurisdictions: Age restrictions may vary by country; please refer to local requirements

8.2 Parental Controls

Parents and guardians who believe their child has provided us with personal information without consent may contact us at privacy@pindingtech.com. Upon verification, we will delete such information from our records.

8.3 Family-Friendly Advertising

Our Apps that may be used by family audiences comply with applicable children's advertising guidelines. We do not serve behaviorally targeted ads to children under 13.

9. App Store Compliance

Our mobile applications comply with the privacy and data collection requirements of major app distribution platforms.

9.1 Google Play Store Requirements

Our Apps available on Google Play comply with:

• Google Play Developer Program Policies
• Google Play's Data Safety requirements
• Families Policy requirements (if applicable)
• Targeted Ads Policy requirements
• Personalized advertising disclosures

We complete the Data Safety form in Google Play Console to accurately disclose our data collection and sharing practices.

9.2 Apple App Store Requirements

Our Apps available on the App Store comply with:

• Apple Developer Program License Agreement
• App Store Review Guidelines (Section 5: Privacy)
• Human Interface Guidelines
• Required disclosures for third-party SDKs
• App Tracking Transparency (ATT) requirements

We provide accurate App Privacy nutrition labels in App Store Connect.

9.3 Amazon Appstore Requirements

Our Apps available on Amazon Appstore comply with:

• Amazon Appstore Developer Distribution Agreement
• Amazon Appstore Privacy Requirements
• Targeted Advertising Policy
• Children's Apps Requirements (if applicable)

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures
• Vendor security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The criteria used to determine retention periods include:

• Duration of our ongoing business relationship
• Legal obligations (tax, accounting, litigation hold requirements)
• Contractual obligations
• User consent (for marketing communications)
• App store compliance requirements

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use data about your visits to our Site. You can control cookies through your browser settings.

12.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our Site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

12.2 Managing Cookie Preferences

You can manage your cookie preferences by adjusting your browser settings or using our cookie consent tool when visiting our Site.

13. Third-Party Links and Services

Our Site and Apps may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our Site
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)
• In-app notifications (for App changes)

Your continued use of our Site or Apps after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Changzhou Pinding Furniture Technology Co., Ltd

Room 101, 1st Floor, Building 4, Jiuzhou New Home
Lanling Street, Tianning District
Changzhou, China

General Support: support@pindingtech.com
Business Inquiries: wuxingyu@pindingtech.com
Privacy Inquiries: privacy@pindingtech.com