Terms of Service | Pinding Tech

1. Acceptance of Terms

Welcome to Changzhou Pinding Furniture Technology Co., Ltd ("Pinding Tech," "we," "our," or "us"). By accessing or using our website at www.pindingtech.com (the "Site") and our mobile applications (the "Apps") available on Google Play, App Store, and Amazon Appstore, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or Apps.

These Terms constitute a legally binding agreement between you and Pinding Tech regarding your use of our services, including furniture technology R&D, manufacturing, sales, custom furniture design, whole-house customization, interior design services, installation services, and mobile application services.

By creating an account, placing an order, downloading our App, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services Description

Pinding Tech provides the following services:

2.1 Website Services

Furniture technology research and development information
Furniture manufacturing and sales
Whole-house custom furniture solutions
Home accessories, bedding, hardware, and decorative materials sales
Indoor soft decoration design services
Home installation and repair services
Wood processing and sales
Technical consultation services
Company information and news updates

2.2 Mobile Application Services

Our mobile applications provide the following functionalities:

Furniture technology R&D management tools
Sales and inventory management
Custom furniture design and ordering platform
Home accessories shopping
Installation scheduling and tracking
Interior design consultation requests
Customer support
Account management

2.3 Advertising-Supported Services

Our Apps may include advertising-supported features, displaying:

Splash advertisements
Rewarded video advertisements
Interstitial advertisements
Banner advertisements

These advertisements support our free services and help us provide affordable solutions to our users.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Site or Apps, you may need to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Keep your password secure and confidential
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities under your account

3.2 Account Requirements

You must be at least 16 years old to create an account. Users under 16 may only use our services with parental or guardian consent.

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in prohibited activities.

4. Orders and Payment

4.1 Order Process

When you place an order through our Site or Apps:

You agree to provide accurate and complete order information
Orders are subject to availability and confirmation
We reserve the right to refuse or cancel any order
Prices are subject to change without notice
All transactions are processed in the currency specified at checkout

4.2 Payment Terms

We accept various payment methods including credit cards, PayPal, and other payment platforms. By providing payment information, you:

Represent that you are authorized to use the payment method
Authorize us to charge the total amount to your payment method
Agree to pay all applicable fees and taxes

4.3 Custom Furniture Orders

For custom furniture and whole-house customization orders:

Design approval is required before production begins
Custom orders may require deposit or full payment upfront
Production timelines are estimates and may vary
Custom orders are non-refundable once production begins

5. Shipping and Delivery

5.1 Shipping Information

We ship to locations as specified during checkout. Shipping times and costs vary based on:

Destination and shipping method selected
Product availability and size
Custom furniture production time (if applicable)

5.2 Delivery and Risk

Risk of loss or damage to products passes to you upon delivery. Please inspect products upon receipt and report any damage within 48 hours.

5.3 International Shipping

For international orders, you are responsible for:

Import duties, taxes, and customs fees
Compliance with local import regulations
Any additional shipping or handling charges

6. Returns and Refunds

6.1 Standard Products

Standard products may be returned within 30 days of delivery for a full refund if:

Products are in original condition and packaging
Proof of purchase is provided
Products are not custom-made or personalized

6.2 Custom Furniture

Custom furniture and personalized items are non-refundable once production begins. We ensure quality craftsmanship and will address manufacturing defects.

6.3 Refund Process

Refunds are processed within 7-14 business days after receiving returned products. Original shipping charges are non-refundable unless the return is due to our error.

7. Installation Services

7.1 Service Terms

Our installation services are subject to:

Service availability in your area
Scheduling based on availability
Additional fees for complex installations
Customer responsibility to prepare the installation area

7.2 Service Warranty

Installation services include a 90-day warranty on workmanship. This warranty covers:

Installation defects
Proper assembly per manufacturer guidelines
Structural integrity of installed furniture

8. Mobile Application Terms

8.1 App License

We grant you a limited, non-exclusive, non-transferable license to:

Download and install the App on your authorized device
Use the App for personal, non-commercial purposes
Access features and services available through the App

8.2 App Restrictions

You agree not to:

Copy, modify, or distribute the App
Reverse engineer or decompile the App
Remove or alter copyright notices
Use the App for any illegal purpose
Attempt to gain unauthorized access to our systems
Interfere with the App's operation

8.3 App Updates

We may update the App from time to time. Updates may:

Add or remove features
Modify functionality
Require acceptance of new terms

8.4 App Store Requirements

For Apps downloaded from:

Google Play: Google Play Terms of Service apply
App Store: Apple App Store Terms of Service apply
Amazon Appstore: Amazon Appstore Terms of Service apply

9. Intellectual Property

9.1 Our Intellectual Property

All content, features, and functionality of our Site and Apps, including but not limited to:

Logos, trademarks, and service marks
Text, graphics, and images
Software and code
Product designs and descriptions
User interface designs

are the property of Pinding Tech or our licensors and are protected by intellectual property laws.

9.2 User Content

You retain ownership of content you submit through our Site or Apps. By submitting content, you:

Grant us a worldwide, royalty-free license to use your content
Represent that you have the right to share such content
Agree not to submit copyrighted material without permission

9.3 Trademarks

Pinding Tech and associated logos are trademarks of Changzhou Pinding Furniture Technology Co., Ltd. Other trademarks appearing on our Site or Apps are the property of their respective owners.

10. User Conduct

When using our Site and Apps, you agree not to:

Violate any applicable laws or regulations
Infringe on the rights of others
Submit false, misleading, or fraudulent information
Interfere with the proper operation of our services
Upload viruses or malicious code
Harass, abuse, or harm other users
Collect user information without consent
Engage in spamming or unauthorized advertising
Attempt to bypass security measures
Use automated systems to access our services without permission

11. Disclaimer of Warranties

OUR SITE AND APPS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
IMPLIED WARRANTIES OF NON-INFRINGEMENT
WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

We do not warrant that our Site or Apps will be uninterrupted, secure, or error-free. We do not warrant the accuracy, completeness, or reliability of content on our Site or Apps.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINDING TECH SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
COST OF PROCUREMENT OF SUBSTITUTE SERVICES
DAMAGES ARISING FROM YOUR USE OF OUR SITE OR APPS
DAMAGES ARISING FROM THIRD-PARTY CONTENT OR ADVERTISING
DAMAGES ARISING FROM USER CONTENT OR CONDUCT

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pinding Tech and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

Your use of our Site or Apps
Your violation of these Terms
Your violation of any third-party rights
Your fraudulent or unlawful actions

14. Age Restrictions

Our services have the following age requirements:

General Use: Users must be at least 16 years old
European Union: Minimum age of 16 years (or parental consent for ages 13-15)
United States: Minimum age of 13 years for account creation; ages 13-17 require parental consent
Other Jurisdictions: Compliance with local age requirements is the user's responsibility

Parents and guardians are responsible for monitoring their children's use of our services and ensuring compliance with age requirements.

15. App Store Compliance

15.1 Google Play Store

Our Apps comply with Google Play Developer Program Policies, including:

Developer Distribution Agreement
Content policies
Privacy and security requirements
Advertising policies
Families policy (if applicable)

15.2 Apple App Store

Our Apps comply with Apple Developer Program License Agreement and App Store Review Guidelines, including:

App functionality and content requirements
Privacy policy requirements
User interface guidelines
App Tracking Transparency compliance

15.3 Amazon Appstore

Our Apps comply with Amazon Appstore Developer Distribution Agreement and relevant policies.

16. Third-Party Services and Content

16.1 Third-Party Links

Our Site and Apps may contain links to third-party websites or services. We are not responsible for:

Content or practices of third-party sites
Products or services offered by third parties
Availability or reliability of third-party services

16.2 Third-Party Advertisers

Our Apps display advertisements from third-party ad networks. We are not responsible for:

Content of third-party advertisements
Privacy practices of advertising partners
Products or services advertised by third parties

17. Modifications to Terms

We may modify these Terms at any time by:

Posting updated Terms on our Site
Updating the "Last Updated" date
Notifying you via email or in-app notification (for significant changes)

Your continued use of our Site or Apps after modifications indicates your acceptance of the updated Terms.

18. Termination

We may terminate or suspend your access to our Site or Apps:

Immediately, without prior notice, for any reason
If you violate these Terms
If you engage in fraudulent or illegal activity
If we discontinue the services

Upon termination, your right to use our Site and Apps ceases immediately.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

19.1 Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

Good faith negotiation between parties
Mediation, if negotiation fails
Binding arbitration or litigation as a last resort

19.2 International Users

If you are accessing our Site or Apps from outside China, you are responsible for compliance with local laws.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, constitute the entire agreement between you and Pinding Tech.

20.2 Severability

If any provision of these Terms is found invalid, the remaining provisions shall continue in full force and effect.

20.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger or acquisition.

20.5 Notices

Notices shall be sent to the email addresses provided during registration or to:

Changzhou Pinding Furniture Technology Co., Ltd
Room 101, 1st Floor, Building 4, Jiuzhou New Home
Lanling Street, Tianning District
Changzhou, China

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Changzhou Pinding Furniture Technology Co., Ltd

Room 101, 1st Floor, Building 4, Jiuzhou New Home
Lanling Street, Tianning District
Changzhou, China

Website: www.pindingtech.com
General Support: support@pindingtech.com
Business Inquiries: wuxingyu@pindingtech.com